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At Icon, we offer
you more than insurance...
in these pages
you'll find a wealth
of useful
business advice
and information
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Don't do it yourself
- Focus on milestones. You don't need people to report back with every detail. Set stages when you will review progress, and then leave them to get on with it, unless they ask for help.
- Coach people to solve their own problems. So rather than leaping in with your own solutions if they get stuck, try asking instead: 'What would you do?' Many people know the answer; they just lack the confidence to pursue it.
- Ask for results not details. Do not allow people to give you impromptu reports, so set up a regular reporting system and enforce it. Even then, ask for conclusions or outlines of what they have not completed, not lists of what they've done. For example, if you outsource your book-keeping, you will want to see a bank reconciliation once a week rather than hear them ramble on about what payments have been made in and out.
- Give realistic deadlines. These allow you to control the flow and pace of work.
- Log assignments and set interim dates for review stages.
- Accept that mistakes happen. It is up to you to foresee what could go wrong and to set the parameters within which people can act. Remember, the first time people do a task, they are learning. The second time, they are practising. Few become proficient at something before the third attempt.
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Icon Insurance
Mill Court
Mill Street
Stafford
ST16 2AX |
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